Getting started

Streetlight Tracker helps your team report, track, and manage streetlight faults in the field. Open the app on your phone and the map shows all assets in your area. Your location (blue dot) updates automatically.

Reporting a fault

• Tap a coloured dot on the map to open the asset panel.
• Select the appropriate status from the buttons shown.
• Add a comment describing what you can see.
• Optionally attach a photo using the camera button.
• Tap Save changes — or swipe the panel down to dismiss without saving.

Out of Service assets

Assets marked as Out of Service by an admin are shown as grey, semi-transparent dots on the map. They are excluded from fault counts and reports. This status is used for assets intentionally taken offline for planned maintenance or upgrades.

Finding an asset

Tap 🔍 in the header to open search. There are three tabs:

• Quick — type part of an asset reference to jump to it.
• Advanced — filter by status, search across info fields (e.g. Telecell ID).
• Near me — find all assets within a chosen radius of your current GPS position.

Map layers

Use the layer switcher (top-right of the map) to switch between Street map, Dark map, Satellite view, and the Cable schematic overlay.

Dark mode

Tap 🌙 in the header to switch to dark mode. Tap ☀️ to return to light mode. The app remembers your preference between sessions.

Offline use

If you lose signal, the app shows a banner and continues to display the last saved asset data in read-only mode. You cannot make changes while offline — this prevents data conflicts. When connectivity returns the banner disappears and the map refreshes automatically.

Registering maintenance

If your role includes maintenance logging, a 🔧 Register maintenance button appears when you open an asset. Select the task type, add optional notes, and confirm. This appears in the asset's history timeline alongside status changes.

Asset history

Tap 📋 View history on any asset to see a combined timeline of all status changes and maintenance records, newest first. Status changes show as coloured dots; maintenance records show as square markers.

Status colours

Filter bar

The coloured buttons below the header filter the map to show only assets with a specific status. Tap All to show everything again.

Menu (☰)

The hamburger menu (top-right) contains: Dashboard, Asset Condition Report, Admin panel, Add asset, Help, and Privacy Policy. Dashboard and Admin are only visible to admin accounts.

Dashboard

The dashboard (admin only) shows live KPIs, fault trend charts, mean time to resolution by fault type, team activity, longest current faults, and recurring problem assets.

Asset condition report

The condition report (admin only) analyses fault frequency trends for each asset over 90 days. It shows the most faulted assets, those that are worsening month-on-month, and those that are improving. Use this to build business cases for asset replacement or upgrade programmes.

Overview

Streetlight Tracker is an internal operational tool used to manage streetlight assets. This policy explains what personal data is collected, how it is used, and how it is protected.

Data collected

• Account information: Your name and work email address, provided by your system administrator when your account is created. You do not self-register.
• Location data: Your device GPS position is used within the app to centre the map on your location and to find nearby assets. Your location is processed locally on your device and is never transmitted to or stored on the server.
• Activity data: When you update an asset's status, add a comment, attach a photo, or log a maintenance record, your email address is recorded alongside the change in the audit log. This creates a tamper-evident record for compliance and incident reporting.
• Photos: Fault photographs you attach are stored on the server and are visible to all users of the same site. Photos are automatically deleted when an asset is returned to Healthy status.
• Device information: No device identifiers, cookies, or tracking technologies are used beyond the session token required to keep you signed in.

Legal basis for processing

Data is processed on the basis of legitimate interests — specifically, the operational requirement to maintain accurate records of public infrastructure and to comply with any applicable duty-of-care obligations.

How data is used

Your data is used solely for operational purposes: tracking asset status, enabling fault diagnosis, recording maintenance activity, and providing an audit trail for compliance and incident reporting (for example, if a member of the public reports a fall near a faulted streetlight).

Data storage and security

All data is stored on a privately operated server within your organisation's control. Data is not shared with third parties, sold, or used for advertising. The server is protected by Cloudflare's network and requires authentication for all access. Nightly encrypted backups are taken to a separate location.

Data retention

• Audit log and maintenance records: Retained indefinitely to support historical reporting and incident investigation.
• Account data: Retained while the account is active. Deleted by your administrator when you leave the organisation.
• Photos: Deleted automatically when no longer associated with an active fault. Not retained in archives.

Your rights

Under UK GDPR, you have the right to access data held about you, request correction of inaccurate data, and request deletion of your account and associated personal data. To exercise these rights, contact your system administrator. Note that audit log entries recording actions you took on public infrastructure may be retained for legal compliance reasons even after account deletion.

Changes to this policy

This policy may be updated from time to time. Your administrator will notify you of material changes.

Contact

For questions about this policy or to exercise your data rights, contact your system administrator.

These are all devices currently signed in with your account. You can revoke any session you don't recognise.